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IT Management Services

Taking your current IT environment as a start point, how can you handle an increasing number of service requests while investing in new business initiatives?

We think we have the answer, By out-tasking specific IT services to us, you can focus your IT resources on specific business-directed initiatives while continuing to provide essential services and reducing costs.

We understand the pressure your IT organisation is under to demonstrate a return on IT spending, and we understand that existing infrastructure systems and processes must be monitored, managed, and supported continuously without fail.

Our goal is to serve as your technology partner with a focus on providing the right solutions. By using a consultative approach to evaluate your business and technology needs, we can customize the best solution for your current needs and give you the ability to scale it for future needs.

 

 

The business benefits

  • Peace of mind with 24x7 proactive monitoring and management
  • Single point of contact and predictable monthly fee
  • Access to highly skilled technical resources
  • Fully mature ITIL processes

 

 

What we can Service

  • Workstation/Laptop/handheld hardware support
  • Printing/Network Connectivity Support
  • Core Application Support, Microsoft, Adobe and Symantec
  • Email Client (Outlook/Office 365/Mac Mail)
  • Microsoft Office
  • Software/application-related incidents on Microsoft systems
  • Server based Password resets
  • Spyware or virus cleaning from with servers or PCs
  • Server diagnostics
  • Server and workstation troubleshooting
  • Deploying new system and softwares on the network
  • Setting up BYOD and unified access
  • Custom escalation procedures for each client with internal escalation approval process

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